Effective Date: 29-09-2025
Last Updated: 29-09-2025

Welcome to Daughters’ Delight Coffee Co. This Shipping & Delivery Policy (the “Policy”) explains the terms and conditions under which we process, ship, and deliver all products purchased through our website, including but not limited to coffee, tea, subscriptions, and merchandise. By placing an order with us, you agree to the terms outlined in this Policy in addition to our Terms of Service.

1. Order Processing

1.1 Orders are processed on business days (Monday–Friday, excluding federal holidays in the United States).
1.2 Standard processing time is 1–3 business days from the date the order is confirmed and payment is received. Subscription orders may process automatically on recurring billing dates.
1.3 Customized or limited-edition products may require additional processing time, which will be communicated at checkout or via email.

2. Shipping Methods

2.1 We partner with major carriers (such as USPS, UPS, and FedEx) to deliver your order.
2.2 Shipping method options (standard, expedited, express) will be displayed at checkout and are subject to availability based on your location.
2.3 Delivery times are estimates only and not guaranteed, unless expressly stated.

3. Delivery Areas

3.1 Domestic Shipping: We currently ship to addresses within the United States, including Alaska, Hawaii, and U.S. territories.
3.2 International Shipping: At this time, we may offer limited international shipping; availability will be indicated at checkout. Customs duties, taxes, and import fees for international orders are the sole responsibility of the customer.

4. Subscription Deliveries

4.1 Customers who enroll in our coffee or tea subscription program will receive recurring shipments based on the frequency selected (e.g., weekly, bi-weekly, monthly).
4.2 Subscription delivery dates are approximate and may vary due to carrier schedules, holidays, or unforeseen delays.
4.3 Customers are responsible for updating shipping addresses before the next billing cycle to avoid delivery errors.

5. Shipping Costs

5.1 Shipping costs are calculated at checkout and are based on weight, dimensions, delivery method, and destination.
5.2 We may, from time to time, offer free shipping promotions or flat-rate shipping options.
5.3 Any additional costs incurred due to incorrect or incomplete shipping information provided by the customer are the responsibility of the customer.

6. Risk of Loss and Damages

6.1 All products are shipped FOB origin (Free on Board), meaning risk of loss and title for such products pass to you upon our delivery of the products to the carrier.
6.2 We are not responsible for packages lost, stolen, or damaged in transit once they have been transferred to the carrier.
6.3 Customers should file claims directly with the carrier for lost or damaged shipments; however, we will assist in providing documentation where possible.

7. Delivery Delays

7.1 We strive to meet all estimated delivery timelines; however, delays may occur due to high demand, supply chain disruptions, weather conditions, or other factors outside our control.
7.2 We are not liable for delays caused by carriers, customs authorities, or force majeure events.

8. Tracking and Notifications

8.1 Once your order has shipped, you will receive an email confirmation including tracking details.
8.2 Customers are responsible for monitoring their shipments using the provided tracking information.

9. Customer Responsibilities

9.1 Customers are responsible for providing accurate shipping information at checkout, including recipient name, address, and contact details.
9.2 We are not responsible for failed deliveries due to incorrect or incomplete shipping information.
9.3 If an order is returned to us due to an error in the provided address, additional shipping fees may apply to re-ship the order.

10. Contact Information

For any questions regarding shipping or delivery, please contact us:
Email: Info@daughtersdelightcoffeeco.com