Effective Date: 29-09-2025
Last Updated: 29-09-2025

Thank you for shopping with Daughters’ Delight Coffee Co. We value your trust and are committed to providing premium-quality products with every order. This Refund Policy explains the terms and conditions under which refunds, returns, and exchanges are processed. By purchasing from our website, you agree to the terms outlined in this policy.

1. General Policy Overview

1.1 Due to the perishable nature of coffee and tea, we are unable to accept returns on these products once they have been shipped.
1.2 Refunds or replacements may be provided in cases of defective, damaged, or incorrect items.
1.3 Non-perishable items, such as merchandise, may be eligible for returns or exchanges under specific conditions (see Section 5).
1.4 Subscription customers are subject to additional terms outlined in Section 6.

2. Eligibility for Refunds or Replacements

2.1 You may be eligible for a refund or replacement if:

• You received the wrong product.
• Your order arrived damaged or defective.
• Your subscription order failed to process correctly due to our error.

2.2 To request a refund or replacement, you must notify us within 7 calendar days of receiving your order.

3. Non-Refundable and Non-Returnable Items

3.1 The following items are not eligible for return or refund unless defective or damaged:

• Opened or partially consumed coffee and tea products.
• Gift cards or promotional items.
• Sale or clearance merchandise marked as “final sale.”

3.2 Due to health and safety regulations, we cannot resell or restock perishable products once they leave our facility.

4. Refund Process

4.1 To initiate a refund request, please contact us at:
Email: Info@daughtersdelightcoffeeco.com

 Provide your order number, a description of the issue, and, if applicable, photos of damaged or defective items.

4.2 Once your request is reviewed, we will notify you whether your refund is approved. If approved:

• Refunds will be issued to your original payment method within 5–10 business days.
• Replacements may be shipped at no additional cost.
• Store credit may be offered in place of a refund in certain cases.

5. Returns of Non-Perishable Merchandise

5.1 Eligible merchandise (e.g., mugs, apparel, accessories) may be returned within 14 calendar days of delivery, provided items are unused, unwashed, and in original packaging.
5.2 Customers are responsible for return shipping costs, unless the return is due to our error.
5.3 Refunds for returned merchandise will be processed after inspection of the item(s).

6. Subscription Refunds and Cancellations

6.1 Subscription orders are billed automatically according to the selected plan (weekly, bi-weekly, or monthly).
6.2 Customers may cancel subscriptions at any time through their account dashboard or by contacting customer support.
6.3 Refunds are not provided for subscription orders that have already been processed and shipped. Future billing cycles may be canceled upon request.

7. Late or Missing Refunds

7.1 If you have not received your refund within 10 business days:

• Contact your bank or credit card company first, as processing times may vary.
• If the issue persists, please contact us directly for assistance.

8. Damaged or Lost Shipments

8.1 If your package arrives damaged, please contact us immediately with photos of the product and packaging.
8.2 If your shipment is lost in transit, we will assist you in filing a claim with the carrier and may offer a replacement or store credit at our discretion.

9. Exchanges

9.1 We currently do not offer direct exchanges for perishable products.
9.2 Merchandise exchanges (for example, different sizes of apparel) may be accommodated if stock is available.

10. Contact Information

For questions or concerns regarding this Refund Policy, please contact us:
Email: Info@daughtersdelightcoffeeco.com